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My Safe Home Security system has not been working over a month now. I've emailed the lady that is assigned to my account (she is actually the resolution asst. manager). I emailed her October 28th about my security system. It took two weeks for someone to call and set up an appointment to get it fixed. November 23rd, someone was supposed to come by and never showed up. I reached out and told her what happened and asked to speak to the owner or someone in a higher position.
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She emailed me back Friday 25th and said she would look into it. I looked online for a number or email to a higher office... They had an email you can send complaints to.
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MIDDLETOWN, CT
Who do I contact on sending back my Ring equipment. I have to get me a company, I can work with locally. We are dedicated to providing the highest level of service to our customers. If you feel we have not met this standard please contact us. As one of the nation’s largest residential home security providers, Safe Home Security has big company resources with the personable service of a small business.
She went above and beyond, providing excellent customer service. Her follow up was prompt and she was very pleasant to speak with. I am extremely satisfied with my experience. BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
Places Near Middletown with Security Equipment & Systems Consultants
About 30 mins or less, she emailed me back and said that she was assigned to my case and she will get back with me when she hear something. I'm basically getting denied to talk to someone in a higher position for a resolution. I had this problem with them before, a couple of years back. I called my bank and had them to stop them from taking money out of my account. I did it basically to get it off my credit.
Needs to review the security of your connection before proceeding. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. In June of 2019 my husband was contacted about winning a home security camera.
Frequently Asked Questions about Safe Home Security
J’Shea was probably one of the best phone operators I’ve spoken with. Honestly, give her a raise or a promotion because she is going to bring in your business and keep them happy. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I have tried to cancel my account with Safe Home Security for years now.
I was in the Army and due to a PCS move, I requested that my service be cancelled back in 2017. I have been a customer with Safe Home Security for over 21 years. Due to my recent financial changes I can no longer afford a security system.
I talked with representatives from SHS both in January and March of 2020. Both times they checked my account and said all I needed to do is send a termination letter. Jose was friendly, courteous and professional and empathetic to my situation. He credited my account and asked me to call Safe Home Security when power is restored to my area. I am happy that I selected Safe Home as my security provider. Taylor was very helpful and determined to resolve any questions I had.
I called Safe Home Security customer service. Rebbecca, the representative was very knowledgeable, professional, patient, helpful, and specially pleasant. She gave concise answer to all questions and went over all instructions for online features on the phone. She represents Safe Home Security very well. She definitely made me feel more confident in services being provided by this company. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.
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